RE: BofA Core Checking - 4424 Question about debit or ATM card
11/28/2014
Dear Guy Perea,
Thank you for your inquiry dated 11/28/2014 regarding the unauthorized transaction on your Core Checking account ending in 4424. I will be happy to assist you.
We apologize for the miscommunication in our previous response.
Our records show the debit for $689.92 is a transaction. Please allow up to three business days for the debit card transaction to post or for the authorization to be released.
Pending transactions include credits and debits that haven't yet posted to your account. They can also include holds applied to your balance. A transaction made with your debit card or ATM card, typically using a Personal Identification number (PIN), is processed and posted to your account on the same day that the transaction is made, or on the next business day. A transaction made with your debit card but without your PIN, may take several business days to post to your account.
The Pending Transactions section of your account statement reflects debit card authorizations on your account. These transactions may not actually post to your account or in some cases the amount of the pending transaction may not match the actual amount of the transaction. This is because some merchants request us to authorize a nominal amount such as $1 or the amount that they estimate you'll spend, which could be higher or lower than the actual amount of the transaction. When the transaction posts, your account is charged the amount of the transaction presented by the merchant.
We ask that you wait for the transaction to post to your account, and if you feel the transaction isn't valid, please call us at 1.800.432.1000, we're available Monday through Friday from 7 a.m. to 10 p.m. or Saturday and Sunday from 8 a.m. to 5 p.m. local time.
We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by email. Thank you for choosing Bank of America.
Sincerely,
John
Bank of America
Get free e-mail or text message alerts when important activity occurs on your account. Simply go to the Alerts tab in Online Banking and select the alert messages you want to receive. Please note, alerts received as text messages on your mobile access device may incur a charge from your mobile access service provider.
-----Original Message-----
Its not a credit its a debit to my Debit card please remove the Authorization please do not write to me backwards I know what a credit is and a debit is Therefore I want the authorization removed
Dear Guy Perea,
Thank you for your inquiry dated 11/28/2014 regarding ATM unauthorized transaction amount of $689.92 on your Bank of America Core checking ending in - 4424. . I apologize for any inconvenience you may have experienced. Your concerns are very important to us and I will be happy to assist you.
I reviewed your account $689.92 credit to your account still in processing, since the transaction is already processing. Please wait few more days to post it.
While we make every effort to assist our customers who contact us by e-mail, there are certain situations which require a conversation with a specialist. To provide you with the most accurate, efficient service and in order to provide you the information of your account. Please contact Electronic Claims Services (ECS) for new claims 1.877.366.1121.customer servicing need. Hours 7 a.m. to 1 a.m. Monday - Friday
8 a.m. to 8 p.m. Saturday - Sunday ET.
We greatly value your relationship with Bank of America and we appreciate the opportunity to serve your banking needs since 1996. If we may be of further assistance, please contact us again by email or you may also wish to call our Customer Service department at 1-800-432-1000 Monday through Friday from 7 a.m. to 10 p.m., or Saturday and Sunday from 8 a.m. to 5 p.m. Local time.
Sincerely,
Daljit
Bank of America
-----Original Message-----
A authorization for $689.92 was placed on my debit card shortly after my direct deposit from The United States Treasury I did not give the Front desk to use my Debit card on November 26 2014 as my account is paid up until November 30 2014 I talked to the front desk about the authorization for Knights Inn 54th Ave N Saint Petersburg Fl their phone number is 727 5223191 the front desk checked my balance when I talked to them was 191.00 on November 26 2014 and both Travel clerks stated they have no authorization for the amount stated and that as of November 26 2014 no funds are due please remove the November 26 2014 Authorization
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President of The United States
Guy Ralph Perea Sr President of The United States
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